Frequently Asked Questions
|How long after I place my order before you ship it?
Manuals are printed on-demand by Caterpillar® to ensure they contain the latest information from Caterpillar. Printing generally takes 3-4 business days for paper (hardcopy) manuals, and 1-3 business days for books on CD. Most manuals are shipped within 4-5 business days of order. If you placed your order after 3:00 PM (Central time) or on a weekend/holiday, you should add additional day(s) to the print/ship time.
Are you people reputable?
Absolutely! We have been in the service manual business since 2007. We will be here when you need us.
Are you owned by Caterpillar?
No, we are neither owned by nor related to Caterpillar, we are an independent business owned by a US Army Veteran who served in foreign combat theaters as a diesel mechanic (MOS=63W) and was honorably discharged after fulfilling his enlistment contract. The Founder of Service Manual Pro also worked for Caterpillar for 8 years as a Field Service Representative, so we have an excellent understanding of what customers need.
The trademark CATERPILLAR is a registered trademark of Caterpillar Inc., 100 N.E. Adams, Peoria IL 61629, and are used only to identify the equipment and products for which Service Manuals are available.
What is your phone number, and why don't you offer a toll free 800 phone number?
Just like e-Bay, Amazon, and other e-commerce sites, in order to be efficient, provide great service, and have lower prices, we must keep our expenses low. Therefor we prefer that you contact us by e-mail.