ServiceManualPro is committed to respecting the privacy rights of our customers and all visitors to our web site, ServiceManualPro.com. We take this matter very seriously, and have instituted policies and procedures to insure that your privacy rights are safeguarded. The following outlines ServiceManualPro.com's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.

Our Promise
ServiceManualPro.com provides you with a safe, no-hassle method of researching, shopping, and purchasing OEM Caterpillar Repair Manuals. In this regard, we address the issues of security, full-disclosure, fair and honest pricing, and provide a thorough and specific Privacy Policy.

What information does ServiceManualPro.com collect?
As part of the service manual purchasing process, information such as your name, address, telephone number and billing information will be requested. This information will be used solely as described below.

Does ServiceManualPro.com use cookies?

ServiceManualPro.com does, in a limited manner, use a technology called "cookies". A cookie is a small piece of text that you can agree to place on your computer's hard drive. In most cases, you can set your web browser to prompt you when a cookie request is being made from a web page, such as the ServiceManualPro.com web page, and you have the option to accept or not. If you accept or do not reject the cookie, then your browser adds the text in a small file. Accepting cookies in no way gives us access to your computer or any personal information about you. It is merely a method of storing information to improve your online experience. It will assist us in making your site visit easier and more productive. Technically, cookies are harmless, occupying just a few bytes on your hard drive. Note that personal information is often contained in or linked to a cookie (such as email address, zip code, etc.). The only time that ServiceManualPro.com receives such information is if you volunteer it by typing in the information during the order process.

The following describes how our website uses cookies and how we provide you with a more personalized experience:

Marketing:
We publish special promotions, pricing promises, and various other messages on the internet to help consumers find ServiceManualPro.com. In order to determine which method is most effective, a cookie is used to capture which method was used to find our web site. The information included in the cookie is limited to only the message identifier.

Does ServiceManualPro.com track my visits?
At ServiceManualPro.com, our site may also gather information about which areas of our site receive the most visits. The type of data captured includes; search engine referral, traffic driven by ad banners or other online promotions, how visitors navigate around the site, and the most popular pages. We also track technical information, such as the browser version and operating system of visitors, to deliver a better site design for our visitors. The data is analyzed, generating several different types of reports showing different views on the data collected. ServiceManualPro.com does not share, sell or provide any of this aggregate data with outside companies. Furthermore, ServiceManualPro.com does not track where you go on the World Wide Web.

Does ServiceManualPro.com share any information it collects with outside parties?
At ServiceManualPro.com, we consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, except as may be required by law.

Does ServiceManualPro.com provide a way to update or remove personal information?
A customer wishing to change, update, or remove personal information may do so by editing their online account information.

Why are we telling you all this?
Because ServiceManualPro.com is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. ServiceManualPro.com believes in improving the customer's online shopping experience through the responsible and secure collection and usage of customer data.

Your Consent:
As a condition to using the ServiceManualPro.com site, we require your approval to collect this data. By visiting ServiceManualPro.com you agree that we may collect and use this information as stated in our privacy policy. If you do not wish to consent to our collection and use of data as described here, you should not use the ServiceManualPro.com site. You can expressly opt-out of this use, in which case we will remove any information we have collected regarding your visit by emailing orders@servicemanualpro.com If we change our privacy policy, we will post the changes on this page so you are always informed about what information we collect, how we use, and under what circumstances we disclose it.


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